Privacy Navigation
1. Introduction
Welcome to PatnaTaxi – Bihar's most trusted taxi service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium taxi booking services across Bihar and beyond.
By using patnataxi.com and our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- Full name and contact details
- Email address and phone number
- Payment information (encrypted)
- Profile preferences and history
Trip Information
- Pick-up & drop-off locations
- Trip history and preferences
- Driver ratings and feedback
- Real-time location (during rides)
Technical Information
- IP address and device info
- Browser type and version
- App usage and analytics
- Cookies and tracking data
3. How We Use Your Information
Service Provision
- Process bookings
- Facilitate payments
- Provide customer support
- Send confirmations
Service Improvement
- Enhance user experience
- Develop new features
- Analyze usage patterns
- Personalize recommendations
Communication
- Service updates
- Respond to inquiries
- Promotional offers (opt-in)
- Policy changes
Safety & Security
- Ensure user safety
- Prevent fraud
- Legal compliance
- Dispute resolution
4. Data Sharing and Disclosure
We value your privacy and only share information when necessary:
With Drivers
Necessary trip information for service delivery
Service Providers
Payment processors, cloud hosting, analytics
Legal Requirements
When required by law or to protect rights
Business Transfers
In connection with mergers or acquisitions
We never sell your personal information to third parties.
5. Data Security
We implement enterprise-grade security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
End-to-End Encryption
SSL/TLS encryption for all data transfers
Access Control
Strict role-based access permissions
Regular Audits
Continuous security monitoring & testing
6. Your Rights
Access & Correction
View and update your personal information anytime
Data Portability
Request your data in machine-readable format
Deletion Rights
Request deletion of your personal data
Opt-out Options
Control marketing communications and data processing
To exercise any of these rights, please contact our privacy team at privacy@patnataxi.com
8. Contact Us
We're Here to Help
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact our privacy team.
privacy@patnataxi.com
Phone
+91 9958-146-555Address
PatnaTaxi Headquarters, Chandani Chowk, Muzaffarpur, Bihar 842001
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date
- Sending email notifications for major changes
- Displaying in-app notifications when applicable
Tip: We encourage you to review this policy periodically to stay informed about how we protect your information. The current version was last updated on April 2, 2026.