Refund Policy

Last updated: July 2026

1. Eligibility for Refund

If you paid an advance for a booking that was later cancelled within the free cancellation window, or if a trip could not be completed due to an error on our part, you are eligible for a full refund.

2. Refund Timeline

Eligible refunds are processed within 5-7 business days to the original mode of payment.

3. Non-Refundable Cases

Cancellation charges (as per our Cancellation Policy) and any amount already spent on the trip (toll, parking) are non-refundable.

4. Fare Disputes

If you believe you were overcharged, contact us within 24 hours of the trip with your booking details, and we will review and refund the difference if applicable.

5. How to Request a Refund

Call or WhatsApp us at 90608 41555, or email info@patnataxi.com with your booking details.