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1. Acceptance of Terms
By accessing and using PatnaTaxi services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
By creating an account or booking a ride, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Services Description
What We Provide
- Real-time taxi booking services
- Ride scheduling and management
- Secure payment processing
- 24/7 customer support
- Intelligent driver matching
Service Limitations
- Availability varies by location
- Service subject to driver availability
- Prices may vary based on demand
- Weather & traffic may affect service
3. User Accounts
Account Requirements
- Must be at least 18 years old
- Provide accurate information
- Maintain account security
- One account per individual
Prohibited Activities
- Creating fake accounts
- Sharing account credentials
- Illegal activities
- Harassing drivers/users
4. Booking & Payments
Pricing Structure
- Base fare + distance + time
- Surge pricing during high demand
- Additional fees for extra services
- Transparent pricing before booking
Payment Methods
- Credit/Debit cards
- UPI / Digital wallets
- Net banking
- Corporate accounts
5. Cancellation Policy
Within 5 minutes of booking
Free cancellationAfter 5 minutes
₹100 feeAfter driver arrival
₹200 fee6. User Conduct
Expected Behavior
- Treat drivers with respect
- Maintain vehicle cleanliness
- Follow traffic safety rules
- Provide accurate pickup info
Zero Tolerance
- No smoking/alcohol in vehicles
- No illegal activities
- No damage to property
- No discrimination/harassment
7. Liability & Insurance
All PatnaTaxi drivers are covered by comprehensive commercial insurance policies. However, users are responsible for their personal belongings during rides.
Covered by Insurance
- Vehicle accidents
- Third-party injuries
- Property damage
User Responsibility
- Personal belongings
- Delayed arrival consequences
- Incorrect destination input
12. Contact Us
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact our legal team.
Email
legal@patnataxi.com
Phone
+91 9958-146-555Address
PatnaTaxi Headquarters, Main Road, Muzaffarpur, Bihar 842001